Effective Jan 19, 2026
Effective Jan 19, 2026
Note: We may update this policy at any time by posting the revised version on our website.
CyberHeed (ABN 64 694 161 165) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.
You are responsible for ensuring that any data you upload to our platform does not contain personal information unless strictly necessary. Before uploading, you must mask, de-identify or remove all personal information that is not required for the intended purpose.
To manage our relationship with you, process and deliver services, handle inquiries, maintain records, and verify your identity.
To respond to questions, communicate updates, handle inquiries, and manage your participation in surveys or events.
To conduct analytics, improve our operations and services, and understand how our services are used.
To send promotional information, inform you about products or services, manage marketing preferences, and run promotions.
To comply with legal obligations, respond to court orders, maintain business records, and protect our legal rights.
We may disclose personal information to service providers (IT, data storage, web hosting, payment processors, marketing, analytics), professional advisers (bankers, auditors, insurers, legal advisers), business partners, parties involved in corporate transactions, legal and regulatory bodies, and other parties as required by law.
We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia when our service providers are located overseas, when using cloud-based services, or when working with overseas business partners.
Before disclosing your personal information overseas, we take reasonable steps to ensure recipients treat your information in accordance with applicable law through contractual agreements and appropriate safeguards.
You can request access to the personal information we hold about you. We may charge a reasonable administrative fee.
You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.
You can opt-out of receiving marketing communications at any time.
Contact our privacy officer at [email protected]. If you are not satisfied with our response, Australian residents can contact the Office of the Australian Information Commissioner (1300 363 992, www.oaic.gov.au).
We use enterprise-grade encryption, regular security testing, automated threat detection, staff training, strict access controls, regular security audits, and secure premises to protect your information.
We use cookies, tracking pixels, and similar technologies to improve your experience. You can manage these through your browser settings. We use Google Analytics, Matomo and Meta advertising tools. You can opt out through your Google account settings or Meta account preferences.
We use AI and machine learning technologies in our business operations and services. Importantly, we do not use your personal information to train, fine-tune or improve our AI or machine learning models, nor any third-party models.
AI processing is ephemeral and is used only to deliver results to a specific user in real-time. We maintain human oversight and review of significant AI-generated decisions.
We may update this policy at any time by posting the revised version on our website.